Terms & Conditions

Intellectual Property Notice

All rights to artwork remain the sole property of Rachel Anderson including after purchase. This includes originals, commissions, prints and any other current or future reproductions of any kind. Purchase of any artwork by Rachel Anderson does not grant the customer permission to reproduce, sell, or distribute for profit or otherwise unless written permission is granted by the artist.

Resharing or posting images on social media of work purchased does not breach this and is always permitted.

Terms & Conditions of Service

Liability

Tigart Studios is not liable for any purchased pieces once they are in the possession of the customer. It is not our responsibility to refund, exchange, replace or compensate for any damage that has occured to artwork as a result of customer mishandling. This includes incorrect hanging, dropping work, defacing work in any way, finger prints, staining, dirt, or fading as a result of prolonged exposure to sunlight. Artist provides clear instructions to install work in an area that does not get constant exposure to sun as UV will darken wood/lighten burns overtime.

Please read all product descriptions thoroughly. It is not the artist's responsibility to compensate customers who have neglected to read the information provided on handling, care of pieces and all other details about the work. Sizing and dimensions of each item listed is of the entire piece of wood, inclusive of the bark. While Tigart Studio attempts to give the most accurate size estimate for each custom order, we work with live edge wood in which no two pieces will ever be the same.

Actual sizing, wood markings, grain variation and existing bark on each piece will vary.

Returns & Refunds

Custom Orders: Order Cancellations are accepted until Tigart Studio has begun your order - once the sketching of your piece is started, neither refunds or returns will be granted. Tigart Studio maintains communication via email throughout the order process and multiple images are sent to ensure you are happy with your piece every step of the way. For more information on custom ordering and our policies on this area, please visit our Custom Order page.

Original Artwork (Excluding custom orders): This encompasses any artwork within the shop that is not a custom order. These are ready made, ship-to-order pieces that have been handcrafted and designed by Tigart Studios. Once the order has been shipped these are final sale and no refunds, exchanges, or returns will be granted based on a change of mind. Accurate sizing, color, wood species and high resolution images from multiple angles are provided within product descriptions.

Packages are diligently put together with care. If somehow a piece has been damaged upon delivery due to courier mishandling, please send photos of any damage within 7 days of receiving the order to be eligible for compensation. If photos are sent later than this deadline, it cannot be guaranteed that damage was caused by postal services and not from customer mishandling.

No Returns, Refunds, or Exchanges accepted, unless item is defective. Unfortunately, if an order is lost in transit or says it was delivered but item was not received, then you must escalate it to your post office or carrier.

Processing & Shipping

Please allow 5-10 business days for Tigart Studios to prepare the order for shipment (unless otherwise specified by custom orders) - this timeframe also includes application of desired sealants and drying time. Shipment is via USPS - within US shipping can take 1-7 business days, Canada orders 5-10 business days and International orders up to 3 weeks. This may vary based on time to get through customs and cannot be guaranteed.

Custom Commission Timelines

Priority Commissions: For projects with a set deadline, completed in a shorter timeframe.
Flex Commissions: For projects without a strict deadline, worked in at a more relaxed pace.

If you need your project sooner than my standard turnaround time or moved ahead of others on my list, a rush fee will apply. This ensures I can give your project the time and attention it deserves while balancing my current workload.

Privacy Policy

At Tigart Studios, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect
We may collect personal information you provide directly to us, such as your name, email address, shipping details, and payment information when you:

Make a purchase
Sign up for our newsletter
Contact us through forms or email
We also collect non-personal data such as browser type, IP address, and website usage through cookies and similar tracking tools.

How We Use Your Information

We use the information to:

Fulfill and manage your orders
Communicate with you
Improve our website and services
Send promotional emails (only if you opt in)

Sharing Your Information

We never sell your personal information. We may share your data with trusted third parties that help us operate our business (e.g., payment processors, shipping providers), only as needed and with appropriate safeguards in place.

Your Rights

You can request to access, correct, or delete your personal data at any time by contacting us at [your email]. You may also unsubscribe from our emails at the bottom of any marketing message.

Security

We take reasonable measures to protect your data, but no online system is 100% secure. Please use the internet with care.

Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with an updated effective date.